Frequently Asked Questions

Where does Chiqueo ship?

Chiqueo currently ships to addresses within the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days after the order is placed.

How long does delivery take?

After processing, delivery generally takes 5–11 business days.

Is shipping free?

Yes. Standard shipping is free on all orders.

Which shipping carriers do you use?

Orders may be shipped through USPS, UPS, FedEx, DHL, or other available carriers, depending on the shipment.

What currency are prices displayed in?

All prices are displayed in U.S. dollars (USD).

What payment methods do you accept?

Chiqueo accepts Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

What is the return period?

Eligible items may be returned within 30 business days.

Who pays for return shipping?

Customers are responsible for return shipping costs.

What items cannot be returned?

Items are not eligible for return if they have been used, worn, washed, or damaged after delivery; have had their original tags, labels, or stickers removed; or are missing their original packaging or included components.

Items with stains, odors, smoke smell, pet hair, or other visible signs of use are also not eligible.

Customized, personalized, and made-to-order products cannot be returned. Clearance, final-sale, and items marked “Non-Returnable” are also excluded unless they are defective, damaged, or incorrectly shipped.

Gift cards and digital products cannot be returned.

Items damaged through misuse, accidents, negligence, or unauthorized repairs are not eligible for return. Items returned after the 30-business-day return period, with missing components, or without prior return authorization where applicable are also not eligible.

For a product issue, an uncut unboxing video clearly showing the product and the issue is required. If Chiqueo does not receive this video, the return or issue may not be eligible for processing.

How long does a refund take?

Once an eligible return has been processed, refunds are generally completed within 5–10 business days.

How will my refund be issued?

Approved refunds are issued to the original payment method used for the purchase.

Where should I send an approved return?

Approved returns should be sent to:

Chiqueo
650 W 23rd St
Panama City, FL 32405
United States

How can I contact Chiqueo?

You can contact Chiqueo by email at support@chiqueo.shop or by phone at +1 941 334 5715.

Email support is available 24/7.