Refund policy

At Chiqueo, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the following terms.

Return Period

You may request a return within 30 business days of delivery.

To be eligible for a return, the item must be in its original condition and meet the requirements below.

Return Conditions

Returned items must:

  • Be unused, unworn, and unwashed.

  • Have all original tags, labels, and stickers attached.

  • Include the original packaging, box, wrapping, and protective materials.

  • Include all accessories, manuals, free gifts, and other components provided with the original purchase.

  • Be free from stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Include all parts and components supplied with the original order.

Items that do not meet these requirements may not be accepted for return.

Items Not Eligible for Return

The following items are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items missing accessories, manuals, free gifts, or other original components.

  • Products showing stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance or final-sale items, or products marked "Non-Returnable," unless they are defective, damaged, or incorrectly shipped.

  • Gift cards and digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the 30-business-day return period.

  • Products with missing parts or components that were included at delivery.

  • Items returned without prior return authorization, where applicable.

Damaged, Defective, Missing, or Incorrect Items

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact us at support@chiqueo.shop as soon as possible.

For these claims, an uncut unboxing video clearly showing the product and the issue is required. Please keep the product and all original packaging until your claim has been reviewed.

Return Shipping

Customers are responsible for the cost of return shipping for eligible returns.

How to Request a Return

To request a return, contact support@chiqueo.shop and provide your order information and the reason for the return. If a return is authorized, you will receive instructions for sending the item back.

Returns should be sent to:

Chiqueo
650 W 23rd St
Panama City, FL 32405
United States

Refunds

Once your returned item is received and reviewed, an eligible refund will be processed within 5–10 business days.

Approved refunds are issued to the original payment method used for the purchase.

Contact Us

For return and refund questions, contact us at:

Email: support@chiqueo.shop
Phone: +1 941 334 5715
Support: 24/7 by email